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Returns & Refund Policy

Returns, Exchanges & Refunds

We want you to love your order. Please read the rules below before buying. They don't affect your rights under Saudi consumer protection law.

Shapewear, underwear and lingerie

For hygiene reasons, we can't accept returns or exchanges of shapewear, underwear, lingerie, bikini bottoms, one-piece swimsuits, fragrances, or health and beauty products (such as skincare and make-up), or of any product personalised for your order. The only exception is a faulty, damaged or wrong item (see below).

Not sure about your size? Check the size guide on each product page or message us on WhatsApp before you order and we'll help you choose.

Faulty, damaged or wrong items

If your item arrives faulty, damaged, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll replace it or give you a full refund, including any delivery charge you paid. Please keep the item in the condition you received it.

All other products

You can return or exchange other products within 14 days of delivery if they are unused, in their original packaging, and with all tags attached. Any free gift that came with the product must be returned too. We may refuse a return if the item has been used or damaged.

How to start a return or exchange

Email store@deladele.com or message us on WhatsApp with your order number, and we'll send you the return instructions. Returns are accepted through this process only; we don't have physical stores.

Exchanges

Exchanges depend on stock. If the item you want isn't available, we'll offer a refund instead.

Refunds

Once we receive and check the returned item, we refund you through your original payment method. The original delivery charge is not refunded unless the item was faulty, damaged or wrong.

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This page sets out the legal terms and conditions (“Terms & Conditions”) under which Dela&Dele. affiliated company in your territory of residence sell any of the products (“Products”) listed on this website (“Website”) to you. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us. Your order By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable). Please note that neither completion of the online checkout process nor our confirmatory email constitutes our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you. You can review the orders you have placed and their current status at any time by visiting our Website and clicking on “Log In” at the top of the page followed by selecting “Track Your Order”. If we cannot supply you with the Products you ordered for whatever reason, including for example where you have placed a bulk order for 15 or more items of the same product, we will not process your order and will inform you of this. If you have already paid for the Products, we will provide you with a full refund as soon as reasonably possible. Delivery, We can only process orders for delivery or collection within countries in which we are permitted to sell the Products. You may opt for the Products to either be delivered to your address. If you opt for delivery, please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address. We will try our best to either deliver the Products to your address. If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date. We will inform you when the order is ready for collection or has been delivered to your address, as the case may be. If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery. The Products will only be left with a third party (such as building caretaker or a maid) with your express authority. All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure. Promotional offers From time to time, we may make available promotional offers on the Website and in such cases, specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers, and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.